At You’re Awsome (https://youreawsome.com), we strive to provide a reliable and transparent shipping experience for all our customers. Every order of our handmade wooden essentials is carefully processed, packaged, and shipped with attention to detail to ensure it reaches you in perfect condition.
Order Processing Time
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day.
- Handling Time: 2–4 business days (Monday–Friday). Each item is inspected and prepared for safe delivery during this time.
Shipping & Delivery Time
- Transit Time: 4–6 business days (Monday–Friday).
- Total Delivery Time: On average, orders arrive within 6–10 business days, depending on the customer’s location.
All delivery times are estimates and may vary slightly due to external factors such as courier delays, weather conditions, or peak seasons.
Shipping Costs
- We are pleased to offer free shipping on all orders placed through our website. No hidden fees or additional shipping costs will apply.
Shipping Destinations
Currently, You’re Awsome ships orders across the United States. Each shipment is carefully packaged to protect your handmade wooden essentials throughout the journey.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your package until it arrives at your door.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund where applicable.
Returns Due to Shipping Issues
In the rare event of a shipping-related issue, our Return & Refund Policy applies:
- Return Window: 30 days from delivery
- Return Method: By mail
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or defective
- Refund Processing Time: 5 business days after receiving your return
Payment & Security
We currently accept PayPal for secure and reliable payment processing. Your order details and payment information are encrypted for full protection.
Contact Us
If you have questions regarding your shipment, delivery status, or need further assistance, our support team is here to help:
- Email: [email protected]
- Phone: +1 833-322-9270
- Office Address: 7060 Elmwood Ridge Ct, Atlanta, GA 30340, USA
At You’re Awsome, we are committed to making your shopping experience as smooth as possible. Every order of our handmade wooden essentials is shipped with care, ensuring quality from our hands to your home.