Return & Refund Policy

At You’re Awsome (https://youreawsome.com), customer satisfaction is our top priority. We take pride in offering high-quality handmade wooden essentials and want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns for both defective and non-defective products, provided that the following conditions are met:

  • Items must be returned within 30 days of delivery.
  • Products must be in new and unused condition.
  • Returns must be sent back using the by mail method.

Important Note: Customized or personalized items are non-returnable and non-refundable, unless they arrive defective, damaged, or not as described.

2. Exchanges

We are happy to offer exchanges for eligible items. If you would like to exchange a product, please ensure it is returned in new condition within 30 days of receipt.

3. Return Shipping Costs

  • Customers are responsible for covering the return shipping costs.
  • If the item arrives damaged, defective, or incorrect, You’re Awsome will cover the return shipping fees.

4. Refund Process

Once your return is received and inspected, we will process your refund within 5 business days. Refunds will be issued to your original payment method.

  • Restocking Fees: We do not charge any restocking fees.
  • Shipping Fees: Since we provide free shipping on all orders, the original shipping cost is non-refundable.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us immediately at [email protected]. We will arrange for a replacement, exchange, or full refund at no additional cost to you.

6. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact us at [email protected] with your order number and details of the product you would like to return or exchange.
  2. Our team will provide you with the return instructions and shipping address.
  3. Send the item back in secure packaging to prevent damage during transit.
  4. Once we receive and inspect the item, we will process your exchange or refund.

7. Payment Method for Refunds

All refunds will be credited back to your original payment method. Currently, PayPal is our accepted payment processor.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, our customer support team is ready to assist you.

  • Email: [email protected]
  • Phone: +1 833-322-9270
  • Office Address: 7060 Elmwood Ridge Ct, Atlanta, GA 30340, USA

At You’re Awsome, we aim to provide a seamless shopping experience. Our Return & Refund Policy is designed to give you peace of mind when purchasing our handmade wooden essentials, ensuring that every order meets your expectations.